Examine tips to facilitate design, sharpen management and tune human resources to develop world-class customer service.

Article discusses how to boost a company's growth rate by retaining customers.

Advises setting goals, asking leading questions and listening for opportunities at business networking events.

Learn how data mining is helping companies retain clients. Article from morebusiness.com.

Discover a list of items to browse when thinking about how to improve customer service. Teaches how to see from a customer's point of view.