Library of Congress administers this network of online reference and ask-an-expert services. Learn how organizations can participate.

Grad student Bernie Sloan complied this list of books and articles on Web-based reference. With links to those writings available online.

Special issue from Sept. 2001 is dedicated to issues related to providing reference services via the Internet. Learn about software, instruction, and Web site design.

Part of the ALA's Reference and User Services Assoc., this group discusses issues related to virtual reference. Find papers and a mailing list.

Discover reference protocols published by RUSA. These guides cover standard and electronic services as well as special subjects and populations.

RUSA is the ALA's organization for reference librarians. Check out grants, book recommendations and upcoming meetings.

Librarian Bernie Sloan lists materials on helping patrons ask questions at a virtual reference desk. Links are provided where available.

Look at suggested ways for dealing with questions that librarians should not answer due to their health, law, or business focus.

Electronic Library, IT and staff Education Project helps this university's efforts to support distance learners. Check out virtual reference.

October 2000 conference on online reference services focused on technology and user needs. Find proceedings, including papers and presentations.